Shipping & Returns
Shipping
At Beads and Crystals, we want you to be happy with your purchases and most importantly that these reach in the allocated delivery time. For that reason, all our items are shipped to our customers on padded envelopes via registered post with AnPost. The cost is €5 for standard post and of €10 for registered post (recommended) including packing and shipping costs. Please note Beands and Crystals cannot take responsibility for failed deliveries by standard post, that is why we strongly recommned the registered post option.
Standard delivery times are approximately 6 working days.
Returns
Beads and Crystals want you to be happy with your purchases. We will endeavour to resolve any problems as soon as possible.
Swarovski Factory packs have a €5.00 handling fee applied to all returns unless the error is made by Beads and Crystals. Retail items have a €2.50 handling fee applied to all returns unless the error is made by Beads and Crystals.
Postage costs of the returns to Beads and Crystals and back to sender (if exchange) are at your expense, unless the error is made by Beads and Crystals.
Damaged, altered or opened packages will not be accepted.
Returns procedure
Please contact Beads and Crystals within 3 days of receipt of goods in question:
info@beadsandsewon.com or 0852705552
Return the goods to Beads & Crystals within 7 days of receipt of goods, including the original invoice and your contact details,to:
Beads and Crystals
8 Commons Road,
Loughlinstown,
Co.Dublin.
To guarantee that your returns reach us, we recommend you register your parcel and retain the tracking number. This is at your expense. Beads and Crystals cannot take responsibility if your items do not reach us or if they reach us damaged. To avoid any damage, please wrap the parcel securely.
Please note that returns may take up to 14 days to process
You will be refunded to the original card used, after goods have been received by Beads & Crystals. Payments may take up to three working days to appear in your account, depending on your bank. Paypal payments will have Refund and Paypal fees deducted.
Email: info@beadsandcrystals.ie | Tel: 0852705552
To guarantee that your returns reach us, we recommend you register your parcel and retain the tracking number. This is at your expense. Beads & Crystals cannot take responsibility if your items do not reach us or if they reach us damaged. To avoid any damage, please wrap the parcel securely.
Please note that returns may take up to 14 days to process
You will be refunded to the original card used, after goods have been received by Beads & Crystals. Payments may take up to three working days to appear in your account, depending on your bank. Paypal payments will have Refund and Paypal fees deducted.