Shipping & Returns
Shipping
Shipping
Beads and Crystals ships all orders via An Post.
Orders received before 12:00 pm are shipped same day.
We recommend your order to be shipped via register post. This way your order can be tracked and insured.
Should you choose standard post, your order will be shipped at a cost of €5.00 whether the postage costs are higher or lower.
An Post usually take between 3 – 5 working days to deliver but can take up to 7 working days. Expect delays over a bank holiday weekend and festive periods.
In the unlikely event that your order doesn’t arrive punctually, we recommend you go to your Local SORTING OFFICE (not your local post office).
All our packages have a return address label adhered to the back.
Once you have chosen to send via Standard Post and we have posted your order, it is in An Post’s system and we do not have any way of finding it for you.
If your Local SORTING OFFICE doesn’t have your goods, you may need to escalate an inquiry.
Contact : https://forms.anpost.ie/enquiry
Returns
Beads and Crystals want you to be happy with your purchases. We will endeavour to resolve any problems as soon as possible.
Swarovski Factory packs have a €5.00 handling fee applied to all returns unless the error is made by Beads and Crystals. Retail items have a €2.50 handling fee applied to all returns unless the error is made by Beads and Crystals.
Postage costs of the returns to Beads and Crystals and back to sender (if exchange) are at your expense, unless the error is made by Beads and Crystals.
Damaged, altered or opened packages will not be accepted.
Returns procedure
Please contact Beads and Crystals within 3 days of receipt of goods in question:
info@beadsandcrystals.ie or 0852705552
Return the goods to Beads & Crystals within 7 days of receipt of goods, including the original invoice and your contact details, to:
Beads and Crystals
8 Commons Road,
Loughlinstown,
Co.Dublin.
To guarantee that your returns reach us, we recommend you register your parcel and retain the tracking number. This is at your expense. Beads and Crystals cannot take responsibility if your items do not reach us or if they reach us damaged. To avoid any damage, please wrap the parcel securely.
Please note that returns may take up to 14 days to process
You will be refunded to the original card used, after goods have been received by Beads & Crystals. Payments may take up to three working days to appear in your account, depending on your bank. Paypal payments will have Refund and Paypal fees deducted.
Email: info@beadsandcrystals.ie | Tel: 0852705552
To guarantee that your returns reach us, we recommend you register your parcel and retain the tracking number. This is at your expense. Beads & Crystals cannot take responsibility if your items do not reach us or if they reach us damaged. To avoid any damage, please wrap the parcel securely.
Please note that returns may take up to 14 days to process
You will be refunded to the original card used, after goods have been received by Beads & Crystals. Payments may take up to three working days to appear in your account, depending on your bank. Paypal payments will have Refund and Paypal fees deducted.
SHIPPING
Beads and Crystals ships all orders via An Post.
Orders received before 12:00 pm are shipped same day.
We RECOMMEND your order to be shipped via REGISTERED POST. This way your order can be tracked and insured.
Should you choose standard post, your order will be shipped at a cost of €5.00 whether the postage costs are higher or lower.
An Post usually take between 3 – 5 working days to deliver but can take up to 7 working days. Expect delays over a bank holiday weekend and festive periods.
In the unlikely event that your order doesn’t arrive punctually, we recommend you go to your Local SORTING OFFICE (not your local post office).
All our packages have a return address label adhered to the back.
Once you have chosen to send via Standard Post and we have posted your order, it is in An Post’s system and we do not have any way of finding it for you.
If your Local SORTING OFFICE doesn’t have your goods, you may need to escalate an inquiry.
Contact : https://forms.anpost.ie/enquiry